We get it, life happens! Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:
Cancellations and reschedules made less than 24 hours prior to your appointment time are considered “late cancellations” and will result in a charge of 50% of your booked service. For emergency situations, please call ASAP.
No-call no-shows will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.
A client with repeated cancellations or no-shows/ failure to abide by spa policies will be terminated from booking future appointments at Suite 101 Medical Spa.
You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking.
Declined cards will be unable to re-book until fee is paid.
Any deposits made for virtual appointments are non- refundable.
Please note when booking your appointment online, it is confirmed then. Please ensure you have the correct time and date you wish to come. We will contact you if there are any conflicts.
Please call to notify us in the event that you are running late. If you arrive more than 15 minutes past your appointment time, it will be considered a no-show.
You may be asked to reschedule, and charged a fee of 50% of your scheduled service. It is important that we have enough time to thoroughly consult and treat your skin. Your treatment time may be shortened to avoid inconveniencing the client that has a booking after you.
We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well.
For the safety and enjoyment of you, your child, and other clients in the building, we ask that you leave your child at home or that they be accompanied by another adult while you receive your service.
I am not sure which treatment to book.
If you are a first time client, book a consultation so that we can decide on a treatment that is best for your skin and overall goals. If you are a returning client and are not sure what to book next, feel free to contact us via email or phone and we will be happy to guide you in the right direction! To avoid any confusion, we recommend pre-booking your next appointment at the end of your treatment.
Can I get my brows and facial done at the same appointment?
Yes of course! What’s better than fresh brows and skin? That’s why we do what we do! Since it's important to avoid water after a tint or lamination, we will do your facial prior to your brows. Just make sure you book both services for your appointment time. It doesn’t matter which one is first on the booking schedule.
We can’t guarantee that we will have time to add on your brows that day if it wasn’t scheduled.
Can I get my facial after recently receiving botox or filler?
It is advised to wait at least 2 weeks for any facial treatments after receiving botox or filler in order to avoid any manipulation or shifting of the botox or filler beneath the skin. If you’re doing both in the same day, get your facial prior to any injectables.